Sales

• B2B The Basics of Sales Skills, course package
• B2B Sales Skills, Part 1 - The Sales Process
• B2B Sales Skills, Part 2 - Personal Sales Skills
• B2B Sales Skills, Part 3 - Sales Negotiation Skills

Sales and customer service

The key principles of successful B2B sales and good customer service are the same, regardless of your line of business. Applying these principles to your own work, finding your personal sales style and integrating sales work to the concept of profitable and high-quality overall service require an appreciation of the basics and practical exercises.

By taking an off-the-shelf course, the learner gets a chance to put his or her own sales and customer relationship management to the test safely, using his or her own starting points, and without the fear of failure.

Off-the-shelf sales courses are perfectly suited for individuals who are about to start sales work or have already worked in sales for some time, but who consider the revision of basics and the enhancement of their own competence a priority. The courses are also beneficial as supplementary training for sales staff who want to revise their knowledge and develop their sales skills.

Grouped together, the B2B basic sales skills courses form a training module well suited to support the basic training of individuals getting into sales work.

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